Building engagement and loyalty
Economic pressures. Rapidly increasing customer expectations for more convenience. The demand for online grocery purchases is set to rise. Digital influences are already impacting the in-store shopping experience. Customers now have unprecedented access to product information and pricing. Shopping options have increased. Loyalty programs are personalizing customer interactions. The opportunities to build engagement and brand loyalty are clear.
Driving more wins
Closing the gap between physical and digital shopping experiences. Identifying gaps in customer and employee experiences. Defining the right technology solutions. Developing an actionable digital roadmap, with a perspective on a build or buy approach to maximize ROI. From digital signage to shopping apps to loyalty platforms, we focus on continuously growing value and improving customer personalization. We drive near- and long-term wins.
- Grocery loyalty program evolution
- Curbside pickup and delivery integration
- Enhanced online meal planning & catering experience
- Click & collect Ecommerce solutions
- Mobile ordering online payment integration (BOPIS)
- Store associate productivity applications
- Mobile & kiosk application transformation
- Service counter line busting (deli, floral, bakery, prepared foods)
- Digital signage solutions for service counters